Mastering Last-Mile Delivery Tracking: 7 Key Facts You Need To Know

Last-Mile Delivery Tracking 7 Key Facts

Here are 7 facts about how last-mile delivery tracking is helping businesses enhance their delivery operations, gain transparency, enhance customer satisfaction, and win their trust. Read for a complete list.

The rise of technological advancement has increased customers’ expectations in the delivery and quick eCommerce industry. They now expect complete visibility into order status right after placing orders until receiving them. Businesses, too, require an eagle-eye view into the last phase of operation progress to spot anomalies quickly. Well, that eagle-eye view is possible with real-time tracking offered by last-mile delivery software.

Last-mile tracking also illuminates various other aspects of last-mile delivery operations. Here are seven facts about last-mile delivery tracking that define how important and critical this last leg of delivery is. Want to know more? Read this article.

What is Last-mile Delivery Tracking?

The process of tracking a package’s location from the time it leaves the distribution center or warehouse until it reaches the customer’s location is known as “last-mile tracking.”

Delivery companies always want to know where goods are during last-mile delivery to effectively manage their operations and offer the best possible service. Customers demand to know the approximate arrival time for their package to feel reassured.

Last-mile delivery monitoring gives businesses more control over their supply chain by providing insights into an order’s whereabouts at any given time. Customers can receive their items more quickly and precisely using last-mile rider tracking, improving their entire experience.

7 Facts You Must Know About Last Mile Delivery Tracking

These are not tips or tricks that may or may not work. These are 7 facts around last mile delivery tracking stating how necessary it is to track the last phase of delivery.

1. No More Stressing over Missed Deliveries

Last-mile tracking exemplifies the industry’s dedication to a customer-centric approach in a world where consumers expect instant gratification from every click. It’s more than just a logistical tool; it’s a potent force in building customer trust and satisfaction in the growing e-commerce world. Last-mile tracking reduces customers’ delivery anxiety through frequent notifications, real-time updates, and sharing rider ETAs.

More and more consumers are demanding real-time tracking of their orders. Surprisingly, 21% of customers say they would be reluctant to purchase from companies with little or no order tracking, underscoring the rising significance of transparency in the delivery process.

The demand for trackable delivery experiences is growing as expectations rise. The scheduled delivery times feature of last-mile delivery is now in high demand. To satisfy the growing needs of customers who demand accuracy and dependability from their shopping experiences.

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2. Reduce Operational Bills with Route Optimisation

Route optimisation is a revolutionary tool that is a strong ally for companies trying to make their delivery process simple and efficient. TrackoMile’s route optimisation solution is an excellent example, reducing delivery costs by 2x and increasing delivery speed. This means that each delivery is a calculated step towards lower operating costs.

Unfortunately, 55% of retailers continue to battle inefficient manual planning and dispatch even with the game-changing advantages of automated route optimisation and stop sequencing. This statistic highlights how important it is for the logistics industry to adopt cutting-edge technologies.

Businesses can reduce expenses and increase overall efficiency by automating the difficult process of route optimisation, freeing up valuable resources for other areas of their operations. Automated delivery route optimisation is critical for companies hoping to maintain their financial stability and competitiveness in the fast-paced world of e-commerce and last-mile delivery.

3. Streamline Delivery Operations through Last Mile Tracking

The final leg is one of the most challenging parts of the entire supply chain. Last mile tracking- a potent tool for efficient operations, changes the game by resolving major issues and raising productivity levels. Efficiency delivery management systems are known for their real-time tracking, which keeps customers informed and drastically lowers the volume of inquiries that flood customer support channels.

Due to the decreased workload associated with customer service, support teams can more strategically allocate their time and resources, making the operation more responsive and efficient.

Beyond providing location updates, advanced tracking systems also offer features like visual POD of delivery that foster confidence and security. Last-mile tracking systems prevent package theft by providing visual confirmation that a package has arrived at its destination, thereby enhancing customer trust. This lowers the possibility of disputes and raises the process’s overall dependability.

Furthermore, last-mile tracking provides clarity in any difficult environment. 61% of retailers report having visibility problems after orders are dispatched. In addition to lowering uncertainty and guaranteeing a more managed and optimised last-mile process, it gives businesses the transparency they need to make the right decisions.

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4. Trust Thy Delivery Partner

The e-commerce industry is highly competitive, and maintaining long-term customer relationships is crucial. Giving clients access to tracking data is an aggressive step that greatly reduces the possibility of chargebacks, fostering a more secure and reliable transactional environment.

Businesses can improve transparency and establish trust by providing visibility into the delivery process. Trust is a key component in customer retention.

Tracking systems let customers and delivery staff communicate directly and offer real-time updates. This direct line of communication acts as a bridge, allowing customers to feel in control of their deliveries and efficiently exchange information.

Furthermore, enhancing rider app with last mile tracking features raises the bar for user engagement. Customers enjoy a smooth and convenient tracking process with updates at their fingertips while on the go. Real-time tracking helps to improve service efficiency by reducing the need for customers to enquire about their orders. This creates a positive feedback loop that raises customer satisfaction and, in turn, deepens the relationship between companies and their customers.

Delivery optimisation becomes crucial for retaining and gaining customers’ trust, going beyond simple logistical efficiency.

5. Grow Delivery Businesses like Wildfire with Last Mile Software

Last-mile companies are increasingly realising how important last-mile software is to meeting present needs and laying the groundwork for future expansion. Some businesses choose to use custom-built solutions to gain total control over their delivery procedures.

TrackoMile’s last-mile software can customise its tracking solution giving internal operations and customers a smooth and customised experience. Customisation ensures flexibility in the face of present difficulties and puts businesses in a favourable position for new developments in the last-mile delivery market.

Promising developments are anticipated in last-mile delivery tracking in the future. Artificial intelligence and machine learning will become increasingly important in improving predictive analytics, personalising the customer experience, and optimising routes.

These technological advancements are anticipated to increase productivity while fostering the development of environmentally friendly and sustainable delivery methods. As long as businesses adopt these next trends in last-mile tracking, they are well-positioned for survival and will experience continued growth in the cutthroat world of e-commerce.

The path ahead is evident: investing in reliable last mile software is a calculated step towards a future defined by innovation and customer-focused logistics solutions.

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6. Complete Visibility is Not a Myth Anymore

Last-mile tracking significantly enhances visibility by offering real-time updates on package locations during delivery. Integrating GPS data and leveraging sophisticated route optimisation algorithms provides accurate estimated delivery times, empowering customers to plan their schedules effectively and minimising uncertainty. Furthermore, features like e-signatures and photo verification serve as proof of delivery, fostering accountability and preventing disputes.

This heightened visibility not only improves the efficiency of the delivery process but also enhances customer satisfaction by offering transparency and peace of mind. Businesses benefit from reduced operational costs and enhanced logistics management, while customers enjoy a seamless and reliable delivery experience.

7. Scalability and Adaptability: Meeting Evolving Business Needs

Software for tracking deliveries is made to grow with the needs of expanding businesses. Choosing efficient software offers the scalability and adaptability required to meet changing requirements, regardless of whether a business experiences seasonal peaks, grows its delivery fleet, or enters new markets. This adaptability guarantees that companies, irrespective of their scale or sector, can effectively incorporate the software into their operations and maintain a competitive edge in the ever-changing landscape of last-mile logistics.

Also, the seamless integration capabilities with pre-existing software provide managers or dispatchers with a centralised platform for tracking all the important data of various operation aspects.


Using delivery management software that offers accurate last-mile tracking is a strategic necessity for businesses to enhance operational efficiency and mitigate challenges. By addressing issues related to late deliveries, high costs, poor visibility, and inefficient route planning, last-mile tracking emerges as a key enabler for businesses. Allowing them to strive to provide efficient and customer-centric last-mile experiences.

TrackoMile’s last mile delivery software is dedicated to bringing forth the visibility businesses need to increase the success rate of their delivery operations of the last phase. Solutions such as real time tracking, route optimisation, multi-format PODs, and ETA sharing provide tracking of various aspects of the business.

Mastering Last-Mile Delivery Tracking: 7 Key Facts You Need To Know

Tithi Agarwal

Tithi Agarwal is a content writer at TrackoBit. She enjoys writing blogs which are knowledgeable yet fun to read. And when she is not typing away to glory she has her nose buried in books.

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