Last Mile Rider Management System

Rider management involves a series of well-organized processes to plan and coordinate riders' activities– from their roster scheduling to final dispatch for successful on-time delivery. It explains how well the manager can process each dispatch without delay and additional costs.

The process also involves optimizing performance to enhance on-time and first-attempt delivery rates. It also involves processes that help manage riders' tasks, activities, assigned order details, travel routes, delivery proofs, etc.

Rider software helps optimise the last-mile delivery process as it aids in:

- Real-time route planning for finding efficient routes
- Automated scheduling and pairing of order requests with the right rider and vehicle
- Tracking dispatch and delivery processes to ensure zero lag
- Effective communication between the dispatcher and the rider

All in all, it helps reduce delivery times and adds to maximum customer satisfaction in the final phase of logistics.

Rider management software automates the entire lifecycle of rider management. It helps:

- Timely schedule delivery riders for any last-minute orders
- Manage rider roster for simple to complex deliveries
- Manage work schedule, attendance, and day off for every rider
- Automate order dispatch and delivery with essential tools and processes

On-board TrackoMile’s rider management system, if you want to make rider management the least worrying and expensive thing!

The rider app by TrackoMile helps riders manage their schedule and delivery orders. The scaling rider application equips delivery agents with:

- Complete order details, itinerary with routes, and recipient address.
- Option to mark in and out attendance.
- Options to collect the proof of deliveries are OTP, e-signature, barcode scanning, pictures for visual verification, and custom forms.
- Options for collecting feedback from customers.

Rider apps in the last mile delivery space help:

- Assign orders to riders with recipient address, distance, and more details.
- Manage riders' attendance and leaves.
- Collect POD in diverse formats of bar code scanning, e-sign, OTP, custom forms, and more.
- Gather feedback from customers about the delivery experience.

When you onboard the rider tracking app, it must let you track key metrics like:

- Average speed
- Time spent riding
- Total distance covered
- Timeliness of delivery
- Success rate of on-time delivery
- Reasons for delayed deliveries
- Behaviour and conduct with customers