Assign Fast & Deliver More With…
Rider Management Software
Let our scaling rider management system make it simple for you to:
- Assign riders based on their proximity, skills, and distance.
- Manage rider rosters, trips, attendance & POD.
- Provide real-time order tracking with ETA & order status to your customers.
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Rider Roster Management
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Fast Route Planning
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Quick Order Dispatching
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Digital Delivery Proofs
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Real-time Rider Tracking
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On-Time Deliveries
Features of Rider Management Software
To Do More Deliveries in Less Time!
Leave multi-tasking to us! Let our carefully engineered rider system help you plan, schedule, and dispatch delivery riders on time, leading to cost-effective deliveries.
Order/Task Assigning
Assign orders, tasks, or deliveries to riders based on their skill set, proximity, availability, and 50+ custom variables.
Automated Roster Management
Effortlessly manage daily, weekly to monthly rider roster. Easily set recurring shifts when you don’t have hefty time to invest.
Live Rider Tracking
Monitor beach riders' location, progress, and estimated arrival times to proactively address any unforeseen delays.
Real-time Performance Tracking
Monitor riders with analytical reports around important metrics like first-attempt delivery times, completion rates, and customer feedback and satisfaction.
Route Optimisation
Always plan and ensure the most efficient routes for riders factored based on distance, traffic conditions, delivery windows, and 100s of other variables.
Quick Chats
Quickly communicate with riders over in-app chat for messaging or voice calling options. Make no delay in sharing urgent updates or instructions.
Choose TrackoMile's Rider App for Your Delivery Business
Ride the Wave of Fast Dispatching!Don’t wish, just get one rider-focused app that simplifies rider assignment, real-time tracking and boosts communication with riders!
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Order Assignment with Details
Take the complexity out of the rider’s task management. Assign deliveries with dispatch details, recipient address, route information, and other information your rider needs to be well-equipped with for smooth deliveries.
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Attendance Marking
Make it easy for your riders to effortlessly mark in/out their attendance without failing. Let riders mark geo-verified attendance or apply for leaves without impacting business deliverables.
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ePOD Collection
With the rider app, say yes to accurate, paperless confirmation for each delivery. Let rides generate and share proofs via OTPs, e–sign, barcode scanning, and custom notes.
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Feedback Collection
Don’t miss out on what customers on the receiving end feel. Leverage the rider app to collect honest feedback and ratings from customers to serve them better.
Schedule Riders for On-Demand Items in Just 10 Minutes!
In just a few taps and steps, fulfill every on-demand delivery or superfast hyperlocal delivery without failing customers' expectations.
- Step 1
Sync Every Order
Orgnanise delivery requests, and orders for scheduling all via the simple-to-use delivery management system’s dashboard.
- Step 2
Fast Rider Assigning
Assign and coordinate deliveries with nearby drivers based on their proximity, skills, and 100s of other custom factors.
- Step 3
Track Riders Till Delivery
Real-time track riders’ precise location, whereabouts, halt duration, and more. Know every factor behind on-time or delayed deliveries.
- Step 4
Keep Customers Informed
Keep your customers informed about updated ETAs and key order details via quick notifications and reminders.
Benefits of Rider Management System
Your Business, Riders & Customers Enjoy!Eureka! You have just found a one-stop efficient dispatch management platform that treats your business challenges and customers’ pain points.
- What Your Business Enjoy!
- Auto-assigning of delivery tasks to drivers based on their location and workload.
- Tools to auto-manage and schedule rosters for multiple riders in a few minutes.
- Optimized delivery routes for minimum travel time and fuel costs.
- Real-time visibility into the location of delivery vehicles.
- Digital proof of delivery with e-signatures, photos, barcode scans, or confirmation codes.
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What Your Delivery Riders Enjoy through the Rider Application- Quick info on all the orders with delivery details.
- Access to optimise routes for fast and time-saving deliveries.
- Access to mark attendance or apply for leave to enjoy fair reimbursement.
- Ability to maximize the delivery potential to earn better remuneration.
- What Your Customers Enjoy!
- Option to choose delivery time or slots to enjoy fast & convenient deliveries.
- Automated notifications about ETAs, delays, or current delivery status.
- On-time deliveries in good condition.
Skip the Lines, Deliver Only Smiles!
It’s time you effortlessly manage orders, track riders, and deliver fast with TrackoMile’s rider management services.
Try a Free Demo!
Rider Management System Serving Industries
And Wide Use Cases!If you fit the bill of last mile delivery business as a restaurant, grocery store, pharmacy, or any quick e-commerce store — then TrackoMile is just for you.
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Delivery Businesses
Automate the process of allocating riders, dispatching, and tracking delivery drivers for your restaurants, groceries, pharmacies, and e-commerce stores with on-demand delivery services.
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Courier services
With real-time delivery agent scheduling and real-time tracking, streamline your parcel deliveries. Effortlessly live track packages and move towards faster and improved deliveries.
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Transportation Companies
Effortlessly manage order bookings and timely dispatch and track drivers for any transportation business you manage multi-stop deliveries with.
Frequently Asked Questions
Still have doubts about the rider management system? Here are your answers!
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What is rider management?
Rider management is the process of managing and coordinating delivery riders throughout the day. The process covers rider onboarding, availability, order assignment, and tracking. For example, a manager can see which riders are available, assign orders based on their location, and track whether deliveries are completed.
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How does rider software help in last-mile delivery?
Rider software improves last-mile delivery efficiency by helping teams assign orders, balance workload, and track deliveries in real-time. Managers can see rider availability and progress from one place. Riders can access their assigned orders and delivery details through the app. This reduces both manual coordination and delays.
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What is the importance of rider management software?
Rider management software automates the entire lifecycle of rider management. Managers can maintain rider rosters, plan work schedules, track attendance and day offs, and quickly assign ad-hoc orders to riders. It also automates order dispatch and delivery. This makes it easier to manage both simple and complex delivery operations.
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How does the rider app work?
A rider app gives delivery riders the tools and information they need to complete their assigned orders. Once order is assigned, the rider can view the delivery datils, follow the assigned route, and update delivery status. Once order is completed, the rider app allows riders to capture ePOD. Managers can monitor these updates from a centralized dashboard.
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Why is the rider app important for delivery service?
Rider app is crucial for delivery businesses to automate order handling and ensure accurate order fulfillment. Managers can assign orders to riders with recipient address, distance, and more details. Riders can access this information from the app. They can follow the assigned route and update the order status after delivery.
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What are the key rider performance metrics?
Some of the key metrics to track rider’s performance are on time delivery rate, order completion rate, first-attempt delivery rate, and average delivery time. Teams can also track the number of orders completed by each rider. These metrics assist managers in detecting delivery delays, workload problems, and riders that might require assistance.
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