Field Service Management Software

The field service management app is a software tool to streamline and optimise operations for businesses that deliver field services or at-home services. It helps organisations and staff managers to remotely monitor and control the scattered workforce from one place. Field service management software such as TrackoField improves real-time visibility into field operations and team performance.

Some common features of field service automation software include:

- Task Roaster management and Ad-hoc task scheduling

- Automatic Task Management and allocation

- Remote Attendance Management with Geo-verified Mark in/out.

- Sales order management solutions

- Expense Management Solutions

- Automatic Reports and Analytics

Small, Medium, and Large enterprises that offer D2C services to clients and have remote workforce require automated field service management apps to bring everything and everybody on the same page. Such companies may include utilities, service and maintenance providers, field sales staff and construction.

It’s particularly useful for companies that receive a high volume of orders/tasks or have a complex scheduling procedure, many field employees and need a report on each aspect of field operations. Field service management software simply optimises it all for them and improved communication amongst the stakeholders.

Advancements in technology make way for new trends across industries every day and decade. Several key field service management trends are revolutionising the industry and should be acknowledged. Mobile and cloud solutions such as TrackoField make remote team management simple and easier. Internet of Things(IoT) devices proactively monitor various assets and predict their maintenance needs. AI and ML are optimising scheduling, route planning and resource allocation. Hence, paving the way for more efficient field operations. Data analytics and predictive analysis are the most relevant and game-changing trend that is improving decision-making pertaining to employees, resource allocation and new business opportunities.

The field service management solution tracks and monitor field employee who has on-field duty. The app helps employees to get daily job sheets and tasks on their phones. It automatically generates geo-verified reports which saves employees time.

It also allows managers to manage the scattered field team on one platform and get performance reports on each employee and task.

Field Service Tracking software automates entire field operations from task allocation to scheduling, and report generation to alerts and notifications. Automation software provides real-time visibility and control over field operations.

As far as job management is concerned, an automatic task allocation solution offered by field service management software fetches the necessary information from the CRM via API. Henceforth, it’s the magic of the software that automates roster management, ad-hoc task allocation, route planning for the field employees and eventually analysing individual performances.

TrackoField provides separate apps to manage field employees. When an employee marks in the attendance, the software logs in geo-coordinates and starts the tracking. Managers get notified every time a task is completed or the task status is updated.

The app for employees is designed to fetch data of any sort pertaining to tasks, attendance, location, etc. Manager on the other hand gets reports and data on everything that needs to be monitored.

TrackoField’s field service management app optimises field operations and automates half a job for employees and managers. Employees do not have to create reports, update managers, or carry physical documents everywhere. Our app simplifies entire operations for managers and employees alike.

The cost of a field service management platform depends on numerous factors such as features, solutions, the number of employees, deployment model and your requirements. However, if we talk about a simple subscription-based pricing model of a ready-to-use application, you are charged per month on per user basis.

The pricing may vary from a couple of dollars per month per user to a hundred dollars depending on the functionality and sophistication of the software you signed up for.

You can get accurate pricing only from the software provider. We document you to reach to some renowned ones in the market such as TrackoField and discuss your use cases, and specific requirements with them to get a customised quote from them.

Using automated field service management software has more benefits than cons. It automates and reduces operational dependency on humans resource. Hence, making the entire process more efficient and error-proof. Let’s discuss these benefits in detail.

1. Efficient operational management

2. Improved productivity and individual performance

3. Streamlined communication and data sharing

4. Transparency of data among all the stakeholders

5. Efficient resource management

6. More insightful and confident decision making

7. End-to-end visibility into field operations.

Every industry that has a field workforce working remotely requires field service software to optimise employee monitoring. Sectors such as sales and after-sales, pharmaceutical, publishing, FMCG, and home servicing leverage field service management app to automate field operations.