How Does HVAC Service Software Power Up Businesses for More Contracts?

Unveil how implementing comprehensive HVAC service software can streamline your operations by automating crucial manual tasks, improving communication, and enhancing overall efficiency.

Are you that one contractor who is struggling to get really deep insights into HVAC tech’s performance and overall service efficiency? It is probably because your team has expanded and you still haven’t upgraded to advanced HVAC technicians management software.

Managing the tasks of scheduling, allocating tasks to technicians, and tracking task status via scattered methods of phone calls, and spreadsheets isn’t the best choice when work orders are generated so frequently. You need an all-rounder HVAC service software that does multi-tasking of creating job schedules, deploying the right technicians to the right site, distributing urgent tasks, and keep updating about technicians’ current location and task progress.

Let’s leverage this guide to understand how HVAC field service management software helps businesses up their game and entertain more leads with efficient processes. Before that, just to ensure you get convinced by the idea of having such automation, here are some relatable challenges for you to explore.

Current Challenges in the HVAC Industry – Disrupting Productivity and Efficiency

Managing the overall HVAC operations is not an easy job. It brings multiple challenges mentioned below and adds more to managers’ overhead, leading to lower outputs and declined productivity.

1. Time-taking Job Scheduling

HVAC work includes daily installation, maintenance, emergency repair, system upgrade, etc. However, creating job schedules for employees demands a different outlay of time. Because managers first assign priority to urgent service requests, further they pick the technicians with the right skills and thus dispatch them to their jobs. Such complexities in the procedure often lead to inefficiencies, idle periods, or overlapping appointments.

2. Punch In/Out from Office

What if HVAC technicians directly move to the task’s site, instead of coming to the office first to mark their attendance? This will save them time and they better utilize it for completing their daily tasks. Right, isn’t it? But, the bitter truth is most HVAC technicians time in/out in their office premises. This not only spoils employees’ productivity but also increases HR’s workload in manually managing the timesheets – which is so prone to errors sometimes.

3. Manual Reporting

Many HVAC businesses waste the time of reporting and coordinating important data from departments manually. They use paper piles, excels, or other hefty methods to gather relevant data from multiple sources and departments. However, such a method is important for decision making but it can be inaccurate and prone to errors when managers skip an entry and record it multiple times. This creates inconsistencies in data, leading to a deterioration in data quality and inappropriate decision-making.

4. Employee & Task Tracking Over Calls

Other challenges that most HVAC businesses face are led by on-call employee tracking. Managers spend a lot of their working hours calling or maybe emailing employees to assess their actual location and task status. However, it’s possible that they won’t end up getting an honest reply from them.

Like, your certain employee would lie about being on the task site, well in reality they are idling or taking unscheduled breaks. Yes, that happens.. This brings inaccuracy in employee tracking, thus disturbing further procedures like scheduling the next job or task.

5. Decentralized Leave Portal

A centralized leave portal is crucial for efficient operations. Without it, you may face issues like cancelling or rescheduling appointments and shortage/unavailability of staff, which can hamper your operations.

Imagine, your technicians calling in sick or applying for leave impromptu. And you re-assign their tasks to some other technician who might be already occupied with so many tasks. Don’t you think this can negatively impact their morale and efficiency and might even tempt them to make a switch?

When leaves are submitted, verified, and regulated via a dedicated leave management module,  managers find it easy to balance the workload.

Top Winning Ways HVAC Field Service Software Can Accelerate Your Business Growth

Top-shelf HVAC service software like TrackoField streamlines every aspect of field operations and does more than just job scheduling. It automates routine tasks, allowing you to focus on creating better strategies for improved workflow. Here are ways HVAC field service software can power up your business.

1. Simplified Scheduling and Dispatching

HVAC software includes shift templates that field managers can fill with employees’ shift details like time and days per their business cycles. Sharing these schedules with team members ensures that specific jobs are conducted at designated times.

The best part? Most HVAC service software solutions like TrackoField provide a centralized view of employees’ daily activities. Therein, field managers assess employees’ location, availability, and task progress. Based on that, they assign additional tasks that require prior attention. Also, it saves employees time waiting for the tasks as they are always offered a job schedule in advance. This feature takes the complexity out of shift creation and fosters better workflow throughout the organization.

2. Remote Task Allocation & Tracking

Field managers run HVAC software to assess which field executives are already equipped with tasks. Therein, they input task details like type, field executive name, company name, date, priority, etc., using a simple field form. This streamlined process ensures efficient task creation and allocation. Managers can authorize employees to add, edit, and delete tasks based on their bandwidth and availability, contributing to streamlined task management.

For task tracking purposes, the software features geo-verified tasks, enabling managers to confirm if the executive has visited the task location. That’s not it, managers receive instant notifications when employees start/end their tasks, while executives use the digital checklists to update task status, i.e., completed, pending, canceled, or unattended. This ultimately helps the team to stay organized and manage tasks proactively.

3. Enhanced Reporting and Analytics

HVAC service software consists of various KPIs, metrics, and reports that help analyze the overall field productivity. For instance, managers, by evaluating target vs. achievement reports, assess how many tasks were initially assigned and actually completed. Just like this, distance traveled reports bring forth relevant information on employees’ distance traveled and stoppages taken while moving to the client’s site. This way, these reports assess reasons for gaps or breakthrough performances.

→ Experience the accuracy of the field employee route distance calculator by TrackoField.

4. Seamless Integration with Third-party Tools

We don’t know about others, but HVAC field service software like TrackoField is seamless to integrate with 200+ third-party tools and apps. And the best part? This extensive integration facilitates smooth data transfer across platforms used for reporting, resource planning, and accounting. Thus, promoting enhanced collaboration among all team members without delays and waiting.

As a result, manual fetching of data between systems is eliminated. This reduces double data entry, enhances data integrity, and minimizes errors. You will have all the relevant information you need for scheduling and dispatching employees in the field. This allows you to shift your focus from managing on-call tracking to strategizing for improved employee productivity.

5. Centralized Communication Channel

Instead of juggling multiple communication channels, what if you use only one centralized system? You will save money invested in other tools, and ensure a common platform for team members to resolve task-related queries while keeping everyone in the loop. Even if your technicians are poles apart, they can work together on the same project. This results in a smoother and streamlined workflow.

Well, guess what? you will have one such centralized communication channel once you onboard TrackoField. The software allows you to interact with your teams in real time with its in-app chat messaging and smart voice note-sharing features. Thus, letting you and your field employees convey the most important message or task update via voice recording or seamless messaging.

6. Speedier Expense Reimbursement

A standout feature of HVAC software is its ability to ensure speedier expense reimbursement. The software consists of a series of exclusive features like expense evidence upload, hierarchy approval, analytical expense tracking reports, etc. All of these simplify expense tracking, reporting, and reimbursement, in a few clicks, thus automating the entire procedure. Moreover, this feature helps managers identify leakages and cash flow accurately to better manage the company’s expenses.

The Best Part? When you choose TrackoField, you get options to put a cap on expenses and even categorize expenses for a better overview.

7. Automated Clock in/out from Shifts

What else the best HVAC software can bring to your palm is an automated clock in/out. Yes, the software has geocoded attendance marking and visual verification that never compromises on recording employees’ actual working hours. Using these features helps in evaluating geo-coordinates and timestamps of the place where employees mark their attendance.

Moreover, the software lets you create geofence, a virtual boundary around a certain client site, letting you get instant notifications on every in and out. This way you will better assess employees’ actual working hours. Moreover, you can easily prevent time theft and buddy punching, letting you reach peak team efficiency and productivity.

8. Advanced Mobile App Accessibility

Instant access to tasks and the ability to easily mark attendance, request leaves, and upload expense bills is ensured by the mobile app. Upon using the app, field technicians can focus on their work from the specific task location, without needing to step into the office. Moreover, the app enhances transparency between field managers and technicians by improving the flow of information with chatting and document-sharing options.

Curious to learn more?
Dive into these slides and discover the secrets to growing and optimizing your HVAC maintenance business.

 

View this post on Instagram

 

A post shared by TrackoBit (@trackobit)

Use TrackoField for HVAC Service Management

(Streamline Operations and Monitor Productivity)

With TrackoField, you can allow your HVAC technicians and managers to see all job and site-related information from just one place. The HVAC field service software brings automation to manual, mundane, and complicated tasks for streamlined and efficient workflow. It lets technicians share real-time updates on location and job statuses from the palm of their hands. Meanwhile, managers view and evaluate those updates immediately with geofencing technology. That’s how they ensure live workforce monitoring.

Moreover, the software has a centralized database where information can be kept and accessed for analysis purposes. You can generate as many comprehensive reports as possible like total distance traveled, on-duty vs actual working hours, and target vs achievement reports. Therein, you can analyze these to identify the scope for improvement in business processes. What else? TrackoField’s impeccable modules are what makes it unique from others. Here are some of its capabilities like:

• Ad-hoc task allocation
• Optimal schedule planning
• Easy-to-fill Shift templates
• Simpler leave request and approval
• Geocoded attendance marking
• Quicker expense reimbursement
• Centralized communication channels
• Data-driven metrics & KPIs monitoring
• Overall workforce monitoring
• Automated payroll computation

That’s just a bit about TrackoField. If you want to test the dynamic features & functionalities of this HVAC field service software, get in touch to use it for free.

Conclusion!

In today’s digital age, leveraging HVAC software is significant to streamline processes and boost productivity. The software lets you enjoy the automated operation, thus helping you focus on business-driven strategies.

You will have every piece of information right on your table, enabling you to make further decisions before any obstacle could hamper your team’s productivity. There are only perks you will have after enabling HVAC automation.

So, don’t wait any further. Get yourself the bundle of capabilities and functionalities that help you achieve optimized HVAC field service operation. Have any further queries? Talk to our experts at TrackoField.

FAQs

• What are some significant challenges that exist in the HVAC industry?

  Here is a complete list of bottlenecks that are frequently encountered in the HVAC industry such as:
  - Time-taking job scheduling
  - Punch in/out from the office
  - Dispersed leave requests
  - Manual reporting
  - On-call employee tracking

• How does TrackoField help optimize HVAC management?

  TrackoField’s HVAC field service software is equipped with various features like:
  - Ad-hoc task allocation
  - Optimal schedule planning
  - Easy-to-fill Shift templates
  - Simpler leave request and approval
  - Geocoded attendance marking
  - Quicker expense reimbursement
  - Centralized communication channels
  - Data-driven metrics & KPIs
  - Overall workforce monitoring
  - Automated payroll computation
  Upon using these features, HVAC businesses can automate their various aspects, thus accelerating their growth and productivity levels.

• How does HVAC software accelerate business growth?

  HVAC software provides a wide range of solutions that prove to be game-changers and significantly boost business growth. Some of these solutions are:
  - Simplified scheduling and dispatching
  - Automated shift creation
  - Efficient task tracking
  - Enhanced reporting and analytics
  - Seamless integration with other tools
  - Centralized communication
  - Speedier expense reimbursement
  - Advanced mobile app accessibility
  - Automated clock in/out