6 Signs You’ve Outgrown Your Field Service Management Software

Evaluating the signs of outgrown field service management software on time could help you solve ongoing problems and set your company up for growth.

John, a field manager, initially selected field service management software to enhance business operations outside the office. As the organization expanded, he integrated more apps and tools to amplify employee monitoring. 

Despite his efforts, the data remained fragmented across various apps, resulting only in a siloed workforce. John faces these issues due to unknowingly outgrowing the field service management software. 

This could trap your organization too if you continue using an outgrown system. So, it’s important to assess that your current software can no longer meet your needs. But how? Let’s explore further in this guide. 

6 Signs to Identify the Outgrown Field Service Management Software

Here are a few signs showing that you have outgrown your current field service management software and now it’s time to upgrade to a better and automated platform. 

1. Decreased Inefficiency in Field Operations

An outgrown field force management software can decline field force efficiency and productivity in many ways:

• The system may restrict you to adding only one or two locations for geofenced attendance marking, forcing you to rely on other solutions to geofence more business units. 
• Your software provides a bird-view on 100+ field staff, limiting you from accurately tracking and monitoring the entire workforce.
• You end up doing data entry manually as the software does not support automation, leading to only cumbersome operational processes. 
• The field service management software does not have an option for auto payroll calculation, compelling your finance team to do it manually. 
• You cannot add more users to your system. Even routing jobs to the appropriate employee based on their location, availability, and current task status becomes difficult. 
• The system may run very slowly, crash often, or take more time to function, obstructing your service delivery.

2. Lack of Visibility of Crucial Data

Not having access to accurate data to monitor your field staff performance and efficiency is another sign of outgrowing your field service management software. Missing, incomplete, and inaccurate data can cause a multitude of problems. For instance, when your team has no clue about critical information like equipment’s historical data, they have trouble resolving the issues. 

They may find it challenging to handle ad-hoc order requests, meetings, and appointments without knowing where the necessary data is located. This only leads to lower customer satisfaction levels. 

Even scheduling conflicts will become a norm when multiple employees’ schedules are created on different systems. What’s worse? Your organization can end up facing risks like scapegoating, buck-passing, and other associated bottlenecks. 

3. Your Software Lacks Key Features

An easier way to determine whether your software has outgrown is to look at its features. Essential features should involve report generation, ad-hoc task allocation, remote attendance marking, etc. However, if the field service management software does not have these features and others provided below, then it’s time to make a choice. 

• Your field technicians lack mobile accessibility, which prevents them from capturing their images as proof of being available on the field, generating invoices, adding notes, and collecting PODs after completing the services. 
• The team is not provided with remote attendance marking. Thus compelling them to travel back and forth to the office just to mark attendance. 
• There is no distance traveled and target vs. achievement reports, depriving you of the data you need to monitor your employee’s productivity levels.

• Leaves requests and acknowledgment are managed on different platforms, increasing the risk of lost documentation and causing delays in receiving the manager’s acknowledgment.
• Report generation is limited to employees’ attendance only, preventing you from evaluating field staff productivity. 
• You cannot adjust ad-hoc task requirements due to limited visibility into job status, tech ETA, and other relevant details about the task. 

Modern field service management systems like TrackoField offer amazing features and functionalities for automated and organized workflow, such as:  Geo-coded attendance marking Expense evidence upload Facial recognition Ad-hoc task allocation Target vs. achievement reports Seamless order processing Automated payroll calculation  Flexible leave management module Real-time order visibility Intertask distance calculation With these features, you can reduce friction from processes and easily elevate operational qualities like never before.

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4. Limited Integration with Other Business Systems

Integrated HRMs, ERPs, CRMs, and accounting systems help streamline processes, operations, and information flows in an enterprise. However, if your field force management system lacks integration with these essential systems, it’s a clear sign that you need to upgrade to a more comprehensive solution.  

Besides, investing simultaneously in them may cost you more money. Moreover, without integration, you may lose important data regarding employee information, and field force operations. This fragmentation restrains assessing comprehensive insights for further decision-making and brings in inaccurate information. Even this could lead to miscommunication, delays in service delivery, and manual inefficiencies. 

🥁 Drum rolls TrackoField offers integration with 200+ software and apps to let you enjoy smoother workflow. Moreover, it provides various built-in modules to help you automate and streamline every phase of your field operations.  field Employee Tracking system Task management system Expense management system Order management system Attendance & leave management system Payroll management system

5. No Roadmap for Future Software Development

As the business grows, your needs also scream for software updates to handle more workforce, tasks, processes, etc. However, it can become a major issue when your system lacks further development. That’s another sign that you’ve outgrown your field job management system. Here is how you can identify whether the software provides adequate support or not. 

• Your system is not working well or running on an old infrastructure that has compliance and security risks. 
• The vendor responds to you in weeks whenever you encounter issues or have questions regarding the software’s performance. 
• You are not provided with information regarding when the new functionalities will be added to boost software capabilities.
• You miss out on improvements and competitive elements that other similar software solutions include. 
• The software no longer has updates, new features, or fixes, so you use it without making any improvements. 

6. Poor Usability and Outdated Interface

Another sign indicated by the outgrown field service management software is an outdated interface and poor usability. Here is how you can detect this: 

• Employees’ tasks like locating relevant invoices and entering data become time-consuming rather than quick due to poor interface. 
• Complex menus are everywhere, making the system more crowded with unnecessary elements. 
• The absence of drag-and-drop scheduling and built-in calendar templates requires managers to create templates manually for further scheduling.

• Finding the equipment’s history is becoming too difficult, as scanning support for swiftly extracting product details is not available. 
• The field service software dashboard is limited to certain KPIs, preventing employees from identifying challenges and fine-tuning strategic plans.

Why Switch to TrackoField, a Modern Field Service Management Software for Modern Businesses?

TrackoField brings all your field force under one solution. The field service management software can help you streamline critical aspects of your business. For instance:

• The software helps streamline job scheduling in accordance with employees’ locations, availability, and task status. Moreover, it brings managers closer to progress tracking with its target vs. achievement reports and distance traveled reports. 
• With its remote attendance marking, employees easily mark their attendance online from the location of their specific task, reducing the time they spend moving to the office just to clock in/out. 

• The flexible leave modules allow employees and managers to request and acknowledge leaves over the same platform. This eliminates confusion and prevents the loss of leave documentation from the scattered place. 
• You can also sync TrackoField with your existing office system to remove all loopholes and ensure that everyone is on the same page. 
• TrackoField’s field service management software also bridges the gap between field executives and managers with its real-time notification, boosting internal communication and organizational productivity. 
• With its centralized data, the field staff gains the ability to access information at any time from anywhere to improve their service deliveries. 
• The expense module allows employees to upload evidence of their expenses for managers to review to proceed with further reimbursement. 
• At moments when ad-hoc tasks arrive, the software makes it all convenient for managers to assign it to the right employee. 
• With its automated payroll calculation, managers no longer need to do any manual calculations. The software auto-syncs employees’ working hours and calculates their salaries and compensation accurately. 

In a Nutshell!

These signs indicate that your field service management software has outgrown its capabilities. So, you need to find a solution that can adapt to your business growth, handle ad-hoc tasks, and accommodate your growing employee count. 

TrackoField can help you switch to a more advanced solution. The software brings your daily field operations under one umbrella, eliminating a siloed workforce. Moreover, it enhances the field visibility by letting you derive on the fuel of big data. 

You can minimize human errors, enhance efficiency, and automate the daily work routine of your field workforce with the software. Want to learn more? Get in touch and explore how TrackoField, the field force management system, can bring efficiency to your overall service operations. 

Frequently Asked Questions

• What are the signs you’ve outgrown your field service software?

  Here are all the signs that you must consider to identify the outgrown field service management software: Decreased inefficiency in field operations Lack of visibility of data Your software does not have key features and functionalities Limited integration with other business systems No roadmap for future software development Poor usability and outdated interface.

• What is good field force management software?

  A good field force management software must include essential features like task tracking, ad-hoc task allocation, geocoded attendance marking, automated payroll calculation, easy leave requests/approvals, real-time order visibility, etc. Also, it should run efficiently without showing any lags and errors. Every team member can access the software anytime anywhere to get relevant documents for further procedure. Moreover, it should include real-time communication to send reminders and notifications about important updates and meetings to each team member.