How Can Car Resale Businesses Use Field Force Management Systems?

A good field force management system can help several industries, including care resale. The software helps sales employees meet their sales targets. 

In this blog, we will examine how field force management software benefits a car resale business like Car24.

The software is proving useful as it can assign the right employee to initiate and complete the process of inspecting and reselling the cars. 

Therefore, let us discuss how field service management for car resale works behind such companies.

How Does the Second-hand Car Sale Industry Work?

Here is a step-by-step guide to the process companies follow for reselling used cars. Field force have to visit potential clients after registration happens online.  Let us look at how.

Step 1 – In-person Visit

Reselling inexpensive goods like furniture does not need a professional inspection. But the same cannot be said for car resale business. 

For businesses to get the correct market price for vehicles, it is very important to have a basic idea about the vehicle’s condition prior to its sale. 

This is why executives are sent out for vehicle inspections for customer convenience. However, keeping track of these employees is tough for managers. That is why using field force management software is a must.

After all in an industry based heavily on customer satisfaction, there’s no margin for errors that can lead to heavy losses.

Step 2- Vehicle Check

As previously discussed, customer satisfaction is the priority in the car resale business. The number of companies offering automotive field services has been rising. To beat the competition, employees must provide the best work quality possible. 

Not every employee has the necessary skills to check all forms of vehicles. This is why managers must ensure that correct executives are sent out for tasks. All vehicles vary from each other in some ways. Executives knowledgeable about these differences should be assigned inspection tasks. 

Step 3 – Customer Feedback

‘The customer is always right’. 

This is a very popular saying that is becoming increasingly relevant. Capitalist economies function on competition, and this is why businesses that can better serve their clients are bound to make profits. 

Thus, managers need to collect client information and feedback during inspection. However, if this information is collected on paper, it can be misinterpreted or lost, leading to losing clientele. 

Therefore, field service software with digital note-taking can help with this.

How Can Field Force Employee Management Software Help?

The best field force management system has all the solutions a car resale business will ned to help its sales reps meet their targets.  

Let’s look at some of the solutions of field service tracking software. 

1. Task Management 

Assigning the right task to the right task is a challenge. But not with TrackoField’s task management software for field staff. 

This feature automates the job-assigning part of vehicle inspection and selling. Experienced employees should either lead or accompany the task team when they are out for a car inspection. Through task management solutions, managers ensure assigning at least one such executive to high-priority tasks.

Furthermore, the field force management software automates field agent productivity tracking, as managers get real-time notifications of task updates. Even the field force is notified of schedule changes on the field, thus saving time and confusion. 

2. Attendance Management

With a workforce beyond managers’ line of sight, it is difficult to determine which employees are reporting for assigned tasks. This is why the attendance management solution uses geocoded methods for marking attendance. They do not have to report to offices for the sole purpose of marking one’s attendance. 

The vehicle resale clients are not limited to a certain area and their location could be far apart. Thus, employees need to cut down their travel time for activities not related to their tasks. Travelling to offices can be a wasteful practice. Attendance management solution marks employee attendance when they reach the task location, thus eliminating time loss.

This form of employee tracking prevents time theft and reduces the chances of buddy punching as well. Additionally, assuring that the executive reaches the client’s location on time. 

3. Custom Fields and Forms

This latent feature is special to TrackoField. 

While using any kind of fields and forms, businesses often have to compromise by using the predetermined fields available to them. This lack of choice reduces chances to have good communication between businesses and their clients. Thus, an employee tracking system is designed in a way that managers and employees can set their own fields according to the requirements. These forms can then be saved into the system for later use as well.

For a second-hand vehicle sale business employee, their forms revolve around getting information about the vehicles. 

Existing owners will have to upload vehicle details and proof of ownership. Collecting this data manually can lead to misplaced or incorrect information. This disrupts the entire operation structure of the business. Thus, managers can add their personalised fields to the forms and ask owners to fill in just the details.

4. Employee Tracking 

One of the most important manager roles is being aware of their field employees’ whereabouts. However, manual tracking is stressful and unreliable. Also, this method increases the chances of time theft. 

Therefore, real-time GPS tracking for car resale is essential. This solution aids managers by updating them about an employee’s live location and giving accurate distance traveled reports for their employees’ journeys. 

As these employees deal directly with clients, the employee field force management software keeps managers updated on their real-time location without having to call. 

Why Use a Field Force Management System?

It can be very advantageous for business owners to go for field service automation.

This is because the sales and service industry values time and productivity maximization more. Customer satisfaction tops this benefit list when we come to the vehicle resale industry. Let us learn about all the benefits of using the best field employee tracking software:

• Punctual Reporting

 Employee inefficiency can lead to customer loss. Being punctual is one of the first things that sets an impression. With field force management for car resale, managers can ensure that their employees reach clients on time, which adds to a good customer experience.

 90% of people use customer service as a factor in deciding whether or not to choose a company for their service.

• Thorough Inspection

Choosing employees for their talent and capabilities leads to higher-quality task execution. This holds true for car inspection as well. The software pairs the right job with the right It is also beneficial for business growth, as 94% of customers recommend a company whose service they like. Thus, it leads to a large clientele. 

• Maximise Customer Satisfaction

 Throughout this blog, we have discussed customer satisfaction extensively. One reason clients stop using a service is poor time efficiency. However, with the help of a field force management system, this efficiency can be boosted. With automation, executives can complete their tasks efficiently.  

Conclusion

Till now we have looked at the ways in which a second-hand car sale business can use and benefit from a field force management system. But the wonders of this system do not end at this industry alone. Every sector dealing with a deskless workforce requires optimisation.

Thus, meet TrackoField, one of the leading employee management software in the market. With its dynamic features, this software can help you understand and optimise your workforce inside out.

Frequently Asked Questions

• How can a Field Force Management System improve vehicle inspections?

  The system improves vehicle inspection process ad it:
  - Assigns inspection tasks to the nearest available field agent in real-time, minimizing delays.
  -Enables agents to upload inspection reports, photos, and documents instantly through the system.
  - Streamlines the inspection process, ensuring accuracy and timely completion.

• Can field force management software track field agents during customer visits?

  Yes, the field force management system can do so as it:
  - Provides real-time GPS tracking to monitor the location of field agents.
  - Ensures agents reach the correct customer location without delays.
  - Optimizes travel routes, saving time and reducing fuel costs.