Improving Accountability with Effective Field Employee Tracking Software

The field employee claimed they’d reached the client’s location, but the next minute, the client called to ask, “Where’s your guy?” 😳 Awkward, right? It’s bad for business and worse for your reputation!

That’s why accountability matters! With field employee tracking software, you can ensure staff—especially those handling clients—stay on track and accountable.

Plus, it’s not just about monitoring—it’s about recognizing your team’s hard work and fostering a sense of responsibility. A win-win for everyone!

Key Reasons You Are Not Getting Field Staff’s Accountability

Relying on manual methods for accountability is like digging the ground and expecting to touch the sky. Impossible and pointless, right!

1. Lack of real-time visibility

Without real-time tracking, there is hardly any way to verify an employee’s location or the fact that they are following the schedule. This often leaves the managers in a blindside and relying on inaccurate information.

This lack of visibility makes monitoring progress, assessing delays, and holding employees accountable for their time and actions difficult. When managers can’t see what’s happening on the ground, inefficiencies go unnoticed, leading to lost productivity and missed deadlines.

2. Difficulty in verifying task completion

Managers using traditional methods will get no concrete proof of task completion. They will have a tough time differentiating genuine work and false reporting. Chances of dishonesty and misunderstanding also rise when relying on verbal confirmation and false reporting.

From where managers are going to get the evidence when a dispute arises, where the employee claims to have finished the task but the client disagrees. This lack of proof puts the company’s credibility at risk.

Also, uncertainty damages client trust and makes it difficult to evaluate your field employees performance accurately.

3. Miscommunication and coordination issues

Poor communication is also said to be the root cause of problems. The same is true here. Poor communication between managers and field employees will cause a lot of confusion and task mishaps.

Field employees may miss key details or deadlines when instructions are unclear or not relayed in run time. Lack of a centralized communication channel makes it harder to align tasks and manage the workforce efficiency. Misunderstandings over task status or location further reduce accountability, causing delays and client dissatisfaction.

4. Manual errors in attendance and reporting

Paper-based attendance and reporting are prone to human error and manipulation. Employees might record incorrect working hours or locations, resulting in data discrepancies.

Missing or inaccurate reports make it hard to evaluate productivity and employee accountability. Due to inconsistent attendance and task completion data, managers can’t identify gaps in work efficiency.

How Field Employee Tracking Software Helps Take Job Seriously and Excel Accountability

Here are some ways you can gain accountability with field force management software.

1. Automated Task Allocation and Scheduling

Lack of clarity of assigned tasks causes confusion and missed deadlines. Field employees tracking software take charge of this issue with automated task creation and scheduling. Tasks are assigned on the basis of employees’ availability, bandwidth, skillset and location.

Furthermore, this helps employees get notified of –

• Every new assigned task

• Complete task details with deadline

• Location of the tasks with client details

• Priority of the task – high, low or medium.

This leaves no room for excuses or misunderstandings about who’s responsible for what. This automation ensures that each field employee is held accountable for their responsibilities.

Managers can track task status in real-time. Reducing chances of incomplete or delayed work. By removing ambiguity and assigning tasks directly, the software reinforces personal responsibility. It increases accountability across the team.

2. Real-time Location Tracking

Accountability takes a hit when managers can’t verify where employees actually are. That’s where real-time tracking steps in. It gives live updates on employee whereabouts, so managers know exactly where they are and how long they’ve been there.

If an employee claims they visited a client but the location data says otherwise—that’s a red flag. Managers can catch the discrepancy right away and address it on the spot. This discourages false reporting and keeps employees on their toes.

Managers can view field staff’s devices’ network and GPS status on live dashboards. They can also view task timelines and route playback history. Employees will likely stay on track and accountable when they know their movements are being tracked.

3. Geo-tagged Proof of Work

Verbal updates and manual logs often lead to disputes over task completion. Geo-tagged proof of work solves this by providing solid evidence.

Through the TrackoField app, employees can upload geo-tagged photos or status updates showing the exact location and time of task completion. For example, field technicians can verify OOH installations with field staff tracking software. A geo-tagged photo confirms it was done at the right place and time.

This prevents false claims or skipped work. It also builds trust with clients and management.

4. Attendance and Check-in Verification

Manual attendance tracking is easy to manipulate. Buddy punching, false check-ins, and timesheet manipulation are common problems.

Field employee tracking software fixes this with geo-coded attendance mark-ins. It allows field employees to mark their presence only from the task location. This reduces the chances of false check-ins.

Secondly, it has visual verification features too. Managers can ask staff to click pictures to mark attendance. These images are stamped with time, data, and real-time coordinates.

This leaves no scope for time-stamped logs. If someone tries to log in remotely or attempts buddy punching, the system disallows them to do so.

Reported working hours now match actual time on the job. Real-time verification keeps employees accountable for showing up on time and completing their hours.

5. Performance Monitoring and Reporting

Accountability isn’t just about showing up—it’s about delivering results.

Field force management software generates detailed performance reports, showing task completion rates, time spent on tasks, and overall efficiency. Managers can easily compare employee performance, spot underperformance, and address it right away.

If an employee keeps missing deadlines or underdelivers, it’s clear in the report. On the flip side, top performers can be identified and rewarded. This transparency motivates employees to hit targets and improve their performance. Tracking keeps employees accountable, boosting responsibility and productivity.

 Conclusion 

Field employee tracking software creates a structured environment where accountability becomes unavoidable. Employees know their location, attendance, task status, and performance are being tracked. This, by margins, reduces the chances of false reporting, missed deadlines, and inefficiencies.

TrackoField’s field employee tracking software provides a beneficial combination of automated automation and real-time visibility and monitoring, creating a closed loop where accountability is inescapable. What gets out is better performance, improved client satisfaction, and higher efficiency.

Frequently Asked Questions

• Is it legal to track field employees using GPS?

  Yes, it's legal if the company informs employees and gets their consent. Tracking should only happen during work hours and for work-related tasks to respect privacy and follow labor laws.

• Why is employee accountability important in field operations?

  Accountability ensures employees complete tasks correctly and on time. It builds trust with clients, reduces errors, and improves overall efficiency. When employees are accountable, business operations run more smoothly.

• Does field employee tracking software improve employee performance?

  Yes, tracking software boosts performance by improving task management and reducing delays. When employees know their work is tracked, they stay more focused and accountable, leading to better results.

• How does automated reporting improve employee accountability?

  Automated reports provide real-time insights into task status and performance. Managers can spot issues quickly and address them. Employees know their work is tracked, which motivates them to stay on track and deliver better results.