10 Best Reverse Logistics Companies 2024 – Experts Pick!

Partnering with the best logistics company is crucial as it can help retailers or manufacturers make the reverse procedure as fast and smooth and reduce losses. Here is a list to choose from. 

Reverse logistics is a crucial segment of the supply chain that involves the movement of goods from customers back to the manufacturers. Partnering with the best reverse logistics companies can help ensure the process is smooth.

Remember that an optimised reverse logistics procedure is vital for retaining customers, streamlining operations, optimising the supply chain and reducing losses. So, to make the best choice while choosing a reverse logistics company, read this article.

What is Reverse Logistics?

Reverse logistics is the process of goods or shipments going backwards in a supply chain. It moves from the customer to the manufacturer or suppliers. It covers everything from returns, recalls, repairs, replacements, or other issues like warranties, etc.

Having a functional and efficient reverse logistics plan is as essential as it is complex. Inbound shipments are first sent to the facility from where it was dispatched. This facility could either be a shipping partner’s warehouse or the home of an eCommerce business owner.

Since online returns are as high as 20%, having a good reverse logistics mechanism is a priority.

Top 10 Best Reverse Logistics Companies

Here’s a list to help you choose the right reverse logistics company. 

1. Blue Dart

Blue Dart Express Ltd. is a South Asian transportation & distribution company, headquartered in Mumbai. It offers reliable and secure delivery of consignments to over 35,000 locations in India. It was founded in 1983. 

• Has fulfilled orders at more than 35,000 sites in India
• Provides delivery services to more than 220 nations.
• Provides supply chain solutions, air express, freight forwarding, and customs clearing, among its distribution services.
• Has warehouses in the seven largest metropolises (Delhi, Mumbai, Ahmedabad, Bangalore, Hyderabad, Kolkata, and Chennai) and 85 other locations around the country.
• Has a sister company named Blue Dart Aviation that specialises in using night freighter flight operations to enable time-definite morning deliveries.
• Possesses a nationwide surface network to support aviation services.
• Carries out B2C and B2B eCommerce projects, collaborating with some of the leading national portals.

2. Ecom Express

Based in Gurugram, Haryana, Ecom Express Ltd. is a comprehensive reverse logistics company powered by technology in the Indian e-commerce sector. A group with several years of experience in the Indian logistics and distribution sector founded it in 2012.

The company’s unique business strategy, based on service delivery capability, customisation, scalability, and sustainability, has allowed it to build a strong presence in the market. It enables first-mile pickup, processing, network optimisation, and last-mile delivery through cutting-edge technology and automated solutions.

• Has a presence all over the country, including 29 states and union territories. It operates across 27,000+ PIN codes over 2650+ towns.
• Has also invested in Paperfly, Bangladesh’s largest third-party e-commerce logistics (3PL) firm.
• Ecom Express Services (EXS), Ecom Digital Services (EDS), and Ecom Fulfilment Services (EFS) are among the offerings of the organisation.

3. Xpressbees

Xpressbees is a 2015-founded logistics solutions firm with its main office in Pune, Maharashtra. Its areas of expertise include transportation, last-mile delivery, fulfilment services, fulfilment status, channel management, dropshipping, software solutions, and payment collection.

It offers superior accuracy, speed, and scalability in its logistics solutions for B2B Xpress, B2C Xpress, cross-border, and 3PL (third-party logistics). It is made up of a distribution network that covers more than 2,000 cities and villages across the country. Over time, it has become a reliable logistics partner for the largest brands in heavy machinery, automotive, healthcare, finance, and eCommerce.

• Has 3000+ offices & service centers
• Has 52+ cargo airports
• Has 500+ customer care executives 
• Has 100+ fulfillment hubs
• Has 10 Lakhs sq ft of warehouse capacity 
• Has 35,000+ staff and executives

4. Shadowfax

Established in 2015, Shadowfax is a logistics enterprise. It makes use of artificial intelligence and machine learning to deliver an amazing end-user experience while making sure that supply keeps up with demand in the rapidly evolving and highly fragmented hyperlocal distribution environment.

• Has expanded to a staff of close to 5,000 people
• Has 100K+ daily active users 
• It is active in more than 600 cities throughout India
• Promises to be able to fulfil 1 million orders each day in more than 7000 different pin codes

5. Delhivery

Since its founding, Delhivery has successfully completed over a billion orders all over India. Through a mix of top-notch infrastructure, state-of-the-art engineering and technological capabilities, and superior logistical operations, they want to create an effective business operations model.

• It is a domestic courier service and one of the biggest and most well-known in India. 
• It covers more than 17,000 pin codes and 175 cities and provides end-to-end fulfilment solutions.
• It has features like same-day/next-day delivery options and the ability to send clients tracking details via SMS.
• When it comes to payment, it offers several choices such as COD.

6. Aramex

With operations in Amman and New York, Aramex was founded in 1982 and is headquartered in the United Arab Emirates. Customised reverse logistics solutions are offered to customers by them thanks to their strong IT infrastructure, legacy, and nationwide consolidation centres.

• Provides personalised return outcomes.
• Capable of including its return portal per customer instructions.
• Possesses the Aramex Payment Services custom payment platform.
• Possesses IP-based automated language selection.
• Accepts return inquiries around the clock.
• Supports multiple languages.

7. TCI Express

In 1996, Transport Corporation of India established TCI Express as a noteworthy branch, and since then, it has grown to become a well-known brand for express delivery services. The organisation maintains a centralised system to track returns and offers pickup from 3,000 sites throughout India. One crucial component of their services is speed. Possesses affordable and clear pricing and offers a wide range of services for reverse logistics.

• Provides supply chain consulting
• Inbound and outgoing logistics
• warehousing and distribution center management,
• in-plant shops, yard management, and other services.

8. First Flight Couriers

First Flight Couriers, a Mumbai-based company, provides knowledgeable reverse logistics services. They retrieve the returned goods from the store or the client, inspect them thoroughly, and swap any unredeemable items. Additionally, they provide tracking services at every stage.

• Provides a wide range of services for reverse logistics
• Provides for the exchange of goods
• Possesses an extensive order tracking and tracing system.

9. Safexpress

Founded in 1992, Safexpress is a top supply chain and logistics courier service. Safexpress has a special feature for returns. They provide reverse logistics services to retail establishments in malls and shopping centers that end up with unsold merchandise over time. They also handle returns from specific clients.

• Possess a vast network of more than 31,000 pin codes in India. 
• They oversee more than 7,500 weatherproof, GPS-enabled container trucks.
• Free of charge, all return shipments are packaged in their branded cartons.

10. Trackon Reverse Logistics Service

Established in 2002, Trackon is a renowned and respected shipping service provider in India. Trackon provides a broad range of e-commerce logistics services, including distribution management, worldwide delivery, expedited delivery, and reverse logistics.

• They are excellent at handling returns and promptly forwarding customer comments to internet sellers. 
• It can reach more than 5,000 pin codes when operating.
• Additionally, they have a specific cell for grievance redress for refunds.

Wrapping Up!

Reverse logistics companies are reshaping how returned products are handled and the end of life process. Through adopting sustainability, efficiency, and teamwork, these reverse logistics businesses uncover untapped potential, minimise waste, and establish a foundation for a circular economy. 

TrackoMile is a last mile delivery software that is helping logistics companies automate and streamline reverse logistics pickup. Plan and execute pickups successfully with it.

Schedule a demo now!