Reverse logistics can be difficult to manage and increase operational costs. But last mile delivery software can help make operations smoother.
‘30 days return or replacement policy’ is a norm for e-commerce businesses. The timeline for returning orders might vary from business to business but this ease of returning their purchased goods is what maintains the popularity of such business models. Reverse logistics and last mile delivery are two sides of the same coin.
Reverse logistics is the term coined for the transportation of previously delivered goods. As the name suggests, this process operates in reverse order in the supply chain. Very often, reverse logistics is blamed for business losses. While this stands true, is there any way that businesses can tackle the high operational cost of returning goods?
Did you know?
Data suggests that in 2021, D2C channel businesses experienced a growth of 16% which is interlinked to the wide adoption of ecommerce during the pandemic.
So, there must be solutions that make survival in this industry easier even after all the challenges that reverse logistics pose for businesses right? Let’s find out with this blog.
As we mentioned above, goods that are returned or need replacement post-delivery go through a series of operations. These steps are cumulatively called reverse logistics. Ironically, what is called the last mile in supply chain logistics is the first step in reverse logistics. Because of this change, while some of the challenges remain the same, there are also some challenges unique to this process alone.
Let us go through a step-by-step guide to understand what reverse logistics is:
As we mentioned above, this pickup process kickstarts the reverse supply chain. After that, these products are either replaced or sent back to the manufacturer for refurbishing. This is where the logistics part of the name comes in as the package is sent back to the manufacturer via a series of multi-modal logistics processes.
Learn more about this logistics fleet transportation process.
The series of tasks for employees changes with the type of logistics that the agents are dealing with. While we touched on the return and refurbish reverse logistics, let us get an in-depth understanding of the various types of reverse logistics:
Reverse logistics is a vital step in the customer relation-building process of any industry. It can help attract new users to your brand and grow your clientele. This is why no business can escape the challenges that come with incorporating reverse logistics with their operations. Some of these challenges include:
Despite these challenges, businesses can adopt several measures to boost productivity and efficiency. Let us learn about these strategies in the following section.
We have learnt about the challenges that make the optimisation of reverse logistics operations difficult. But there must be a solution, right? Of course! Here are some common strategies that go a long way in eliminating the challenges of the last-mile sector.
Last mile delivery management software is the new black in the industry. Businesses are now choosing accuracy in their operations and all for a good reason. Some solutions that make this possible include:
Read More: How to Choose The Best Last-Mile Delivery Software?
We mentioned above that reverse logistics and last-mile delivery, while similar in their operations, differ vastly because of their progression. This means that some of the challenges that reverse logistics employees face are separate from the last mile sector’s issues. Thus, you deserve the best!
TrackoMile is the best in the market, and it is so for a reason!
The solutions that this last-mile delivery software has to offer can help mitigate several issues that the industry has as a whole. From planning and scheduling tasks to supervising rosters, the system does it all! Do not go for us but instead experience the automation for yourself! Contact us to try out a demo to see how our solutions can help you achieve excellent results.
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