Manage commercial vehicles with the new-age Fleet Management Software
Streamline your scattered workforce with Field Force Management Software
About Us
Get to know TrackoBit: our team, ethos, values, and vision.
Careers
Join the most dynamic cult of coders, creatives and changemakers.
Tech Support
Learn about our technical support team and services in detail.
Events
Check out the exhibitions where we left our marks and conquered.
Contact Us
Connect with us and let us know how we can be of service.
Table of Contents
ToggleOur field service software catered to every use-case and challenge the leading home appliance presented.
Table of Contents
Toggle
Do you think word of mouth plays a crucial role in making or breaking brand affinity?
Yes, you are absolutely right. It 100% does.
Marketing and advertising may drive most of the sales for products and services globally but it’s the branding that keeps them sailing. What makes a company or a start-up a brand in the eyes of people?
The product/service quality and the after-sales experience are the main ingredients in the making of a brand. Brand intent and customer-centric approach enhance the flavours these ingredients add to branding. The better the post-purchase experience a company ensures, the higher the rate of repeat customers they get.
“The Profit in business comes from repeat customers, customers that boast about your products or services, and those who bring friends with them.”
What happens when the product is solid, the intent is pure and the approach is right, yet there is something that doesn’t align in terms of execution?
Well, technology is the superhero that doesn’t wear a cape! Field force management software with after-sales services automation can help you streamline after-sales operations effortlessly.
The leading home appliance brand in India and worldwide has come to TrackoBit seeking software solutions to its operational challenges. They have a handsome market share in the European, South American, and South Asian regions with massive manufacturing units in India, Spain, Brazil, South Africa, Mexico, and China.
Along with a widespread B2C market, they also have a reliable B2B market. In India alone, they have more than 300 distributors and 15000+ retailers.
Imagine the amount of manpower they require on-field in order to provide flawless after-sales services. Apparently, with a great brand name comes great responsibility to maintain the highest level of customer satisfaction.
Well, the list of efforts and measures to ensure the top level of customer satisfaction is long. It may also, vary a little from industry to industry. However, in the case of our clients and their concerned industry, the following are the areas that needed extra care to enhance their customer’s experience.
Ease of Accessibility: The easier it is for customers to reach the brand in case of queries, the better the customer experience gets. No matter how big a brand grows, customers are the core strength or matter of any business. It’s a brand’s responsibility to make the existing customers and the potential customers feel more connected to the brand.
In today’s time and age, other than customer care support, website and emails, there are social media where customers feel more convenient to raise their complaints. Field service software connects all these touchpoints and optimises operations.
Instant Response: Now, that the customer has raised the complaint with the brand, now it’s the brand’s responsibility to respond to the complaint promptly. The quicker the companies are with replying to customer grievances, the clearer it is that a company cares about its customers. The laid-back attitude gives the impression that the company is taking its existing customers for granted. It not only hampers their existing customer base but also, doesn’t ring well with potential buyers.
Transparency of Facts: Buyers have become more aware today. They are not only well up on the product or the service they are using but also, mindful of their rights and privileges. Therefore, brands don’t just have to cater to them well but also stay transparent with them when it comes to information related to their customers and their purchase history.
Companies now provide customers with their dashboard and profile on their website to have a look into every essential detail. Thanks to customer service automation, customers can generate complaint tickets on the website itself, see the current status and the complaint history, serial number of the product, complaint history, and much more.
Quick and Satisfactory Servicing: Firstly, the brands aim for no complaints per se. However, the bigger and more varied the customer base gets, the higher the possibility of customers’ grievances. What now, when the customer has faced an issue? The brands provide a warranty period in which the customer gets free services and in some cases replacement of products. Further, the brand offers at-home services.
The companies must streamline their after-sales services right from registering complaints to finally delivering the work. Resolution within a few hours, automatic data update, and the least possible manual intervention with the help of field service software – ensure satisfactory experience these days.
The Field Service Management Software comes with a bunch of solutions that actually solve use cases for users. The leading manufacturer of home appliances had its share of industrial challenges. These challenges restricted our clients from achieving the customer satisfaction that they desired.
They work on a franchisee model after-sales services. An international brand can not have its service centres in each city across the globe. Therefore, they collaborated with the national or local service providers they provided with franchisees.
What happens when a leading field service management software joins forces with a top-notch home appliance brand?
Fireworks and roistering!
Team TrackoField did what we do best, providing field employee monitoring solutions to our client’s business problems.
We healed one pain area at a time!
The set of solutions we offered to tackle the issues related to the transparency of data and lack of visibility.
How could a field force management software help improve customer experience? Well, it can! Here’s how.
Expense Management Software by TrackoField came to the rescue. Automatic travel expense calculation was the simple solution to the major problem.
For a global brand to rely on manual management in this time and age is not appropriate. TrackoField, automated the entire after-sales services and maintenance for the leading global home appliances brand. The data and operations are streamlined at every level company, franchisee, technician, and customer.
If you have a similar or equally challenging use case that you need resolution for, reach out to the experts at TrackoField.
Schedule your free demo here
Currently creating SaaSy content strategies for TrackoBit and TrackoField, this content professional has dedicated a decade of her life to enriching her portfolio and continues to do so. In addition t...Read More
Repair and maintenance are two commonly confused terms and are often used interchangeably. Let’s learn about the difference between the two.
An effective maintenance repair and operations (MRO) service boosts profitability by streamlining processes, cutting costs, and enhancing efficiency.
Learn what is human resource planning and why it’s important in ensuring the right size of staffing levels. Along with challenges and best solutions.
Understand average working days, weeks, and key factors to optimize shift scheduling and resource allocation.
In the meantime, why not find out more about us, explore our products, or visit our blog?
Stay Updated on tech, telematics and mobility. Don't miss out on the latest in the industry.
We use cookies to enhance and personalize your browsing experience. By continuing to use our website, you agree to our Privacy Policy.