The ADMIN app is a digital space accessible to GPS operators, clients, and technicians.
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It simplifies technician management and helps mitigate business challenges. As a result, you see a significant improvement in customer satisfaction.
We haven’t shared the best part yet. Our fleet management software enables managing technicians online from the portal itself. The ADMIN App is for clients and technicians. While the operators assign tasks from the all-in-one fleet management platform.
What is the ADMIN app by TrackoBit?
The ADMIN app is a digital space accessible to GPS operators, clients, and technicians. It simplifies technician management and helps mitigate business challenges. As a result, you see s significant improvement in customer satisfaction.
We haven’t shared the best part yet. Our fleet management software enables managing technicians online from the portal itself. The ADMIN App is for clients and technicians. Operators assign tasks from the all-in-one fleet management platform.
What are the Benefits of the Technician Management App?
The technician management app, a.k.a the ADMIN app, has many benefits. It plays a pivotal role in keeping the vehicle/client details classified. It takes the game of automation and convenience a notch higher. Wonder how? Let’s unravel.
1. Bridges the gap between clients and technicians
The GPS operator does not have to juggle client calls with technician management. Oh yes! We have removed the Fleet manager/Operator from the client and technician coordination. The App limits the manager’s role to only assigning the job to the technicians. After this, the technician and the client take the story forward. They both can find each other’s contact numbers on the app.
2. Assign tasks and analyze the job sheet on the portal
The manager can assign daily tasks to technicians on the app without calling them. As the manager assigns a job to a technician, he receives a notification through the app. They get the contact details, venue address, and other required detail on the app. The manager can analyze job sheets for ongoing, pending, and closed tasks.
3. Automatic SMSs for configuring & troubleshooting the devices
The app helps technicians perform technical tasks without making calls to the manager. They can configure and troubleshoot GPS devices with one click. Automatic relaying of required details via SMSs makes the process quick and easy.
4. Technicians can add/edit the details of vehicles, transporters, and hardware devices
The Admin app equips the technicians to add and edit. This takes a load of the burden off your shoulders. Details such as vehicle numbers, client data, IMEI tracker, sim numbers, etc. remain hidden. The operator does not need to give them access to the portal for pulling this stunt. Whatever changes they make on the ADMIN App, they start reflecting on the main portal.
5. Only the assigned vehicles are visible to technicians
Operators do not have to divulge all the information about vehicles or their clients. Neither you share access to the main portal. Yes, that is the beauty of this app. Technicians can only see the assigned vehicles. Select features that technicians can have full/partial access to. After completing the tasks, they can update the status to DONE, and the vehicle is not visible to them.
6. Reports for future reference
The software makes a detailed report on every update made by technicians via the ADMIN app. The fleet management software reports the actions on every level of the task. It not only creates a job sheet but also shows the timeline of the tasks performed and their status.
Technician Management is a crucial part of a Fleet Management System
The ADMIN App resolved the key pain areas with its practical use cases. It makes technician management so much easier without switching between apps or platforms. Client satisfaction is another significant benefit of the app. Technicians and clients can access the app from their profiles. They also get a detailed list of tasks and jobs aligned for the day or the week.
Currently creating SaaSy content strategies for TrackoBit and TrackoField, this content professional has dedicated a decade of her life to enriching her portfolio and continues to do so. In addition to playing with words and spilling SaaS, she has a passion for traveling to the mountains and sipping on adrak wali chai.