Table of Contents
ToggleLearn how you can automate field staff scheduling and dispatching while streamlining the process, improving efficiency, and ensuring optimal resource allocation.
Table of Contents
ToggleAre you tired of putting your field workforce through last-minute schedule changes? Experiencing delays as your staff picks inefficient routes for client visits?
Is that so? Looks like your field service organization isn’t putting efforts into optimizing field service dispatching and management.
Today, increasing operational efficiency to enhance customer satisfaction is everything. And the aforementioned is not possible to achieve without technological solutions like field service route management software.
Find how field service scheduling and management software with innovative solutions, including GPS-enabled field workforce tracking, automated scheduling, and route optimization tools — empowers your field service tasks.
Field service management is a process where you organise and optimise activities or services outside the office or in the customer field. Field services involve appointment-based or after-sales services you provide to keep up your customers’ trust and value for a long time. (Yup, customers like Steve who trust your AC maintenance services).
And people visiting for consultations, sales, repair and maintenance, customer support, and regular inspections are called – Field service staff/executives (aka superheroes).
Optimal scheduling, dispatching, and monitoring of field staff is very important. One wrong move while planning resources can flood your email box with customer complaints (seeding serious trust issues).
Let’s now learn how optimizing field Service dispatching can make a difference to your business.
In the time when customers look for on-demand delivery of services 24×7, are you still doing manual field service scheduling? That’s Bad!
Let’s imagine, you are a superhero managing everything manually through emails, excel, or Betty (the assistant who calls and assigns tasks to field staff). Phew,…exhaustive!!!
These old-school methods only make the task of scheduling complex, error-prone, and time-consuming. Plus, you cannot optimise tasks when an executive calls in sick or there is bad weather, or there are last-minute changes in the job. Coordinating every task manually is seriously messy.
Whether you are an app-driven pest control company or an appliance brand with services under warranty, you need automation and digitisation through software. You need a field service management software that lets you:
Don’t worry, Betty’s job won’t go anywhere; she can quickly learn the software.
If you are a business with a field force, you need an automated field service planning solution to optimise scheduling and dispatching of executives.
1. Easy Field Service Scheduling & Dispatching
With software, managers can easily arrange employee schedules, and plan service appointments and unexpected work order completion timelines. Thus, improving field service efficiency. The field service management software sends real-time notifications to the field staff and assigns tasks digitally to each one of them.
Dispatch management solution allows dispatchers to plan, allocate, and assign tasks to field service agents based on their availability and capacity.
💡 Geo-tagged Task Allocation
💡 Ad-hoc Job Delegation
💡 Accurate Performance Reports
💡 User-preferred time slots
2. Route Planning and Optimisation
To meet consumers’ service requests in a faster and cost-effective manner, field services need effective route planning and optimisation. It helps with optimal field service route planning; helpful for saving time on the road.
Route optimisation feature makes it easy to find the most optimised routes for any scheduled field service appointments by evaluating over 120 factors like traffic, weather, capacity, priority & more.
With our field service scheduling and route optimization software, executives can plan their appointments and find the most optimal route. The software offers a well-displayed digital map that lets riders input their destination and identify the most optimal routes to honor service tasks, without delaying TAT.
What You Get —>
3. Simplified Workflow Calendar
The field service management app helps streamline the process of assigning and tracking service work orders – through a centralised workflow calendar.
Managers through workflow calendars can easily plan daily, weekly, or monthly tasks or service appointments for each executive. Each task entails a further detailed description and complete task details for the field service executives to comprehend.
4. Staff Roster Management
The system with advanced settings & dashboard, makes it easy to automate field executive roster management — right from service order allocation to processing. Our last-mile delivery software displays the total number of executives and vehicles available with complete shift timing and day’s availability.
Based on that, you can evaluate what combination of vehicles and service executives will work out the best — without any wastage of time, space, and cost.
This service-based business simplifies the process of scheduling and dispatching like a pro by using scheduling software for field service organizations:
Scheduling |
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Dispatching |
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Route Optimization |
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Real-Time Tracking |
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Dynamic Scheduling |
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Just like this brand, you too can automate field staff allocation. Through field service management software, you can simplify field service — right from order management, and dispatch planning to route optimisation and on-field rider management.
Empower your business with features like real-time tracking, intelligent scheduling algorithms, and seamless communication to automate and optimize the allocation of tasks to field personnel. Experience field service with automated scheduling & dispatching, with TrackoMile!
Field service dispatching is when the company sends technicians, specialists, or engineers to a client’s site to troubleshoot a problem.
TrackoField is the best field service management software that lets you track, monitor, and manage field staff without spying.
Nandita is a Content Lead at TrackoBit. She is passionate about writing factual and thought-provoking pieces that help readers remove complexities from fleet management. When she’s not on her desk scribbling words, she’s either sipping tea, dancing, or heading toward gym.
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