Customer Intelligence & Verified Dispatch: Now Live in TrackoMile

Strengthen last-mile visibility and reliability with TrackoMile’s latest release. See delivery performance as it happens, adjust dispatch plans mid-trip, and verify every rider and vehicle before a trip begins.

Last-mile delivery in 2026 is more than getting an order from point A to point B. It’s the backbone of customer trust, built one delivery at a time. TrackoMile’s last-mile delivery software exists to give you real control over that trust, measuring service quality, adapting dispatch on the fly, and verifying every trip before it starts, all without adding manual work to your day. This is how last-mile teams compete on reliability, not just speed.

As your rider base and order volume grow, loose, reactive management stops working. You need a system built for both performance and trust, one that scales the way your operation does.

That’s exactly what this release delivers. Customer Feedback and the Rider Performance Dashboard give you real, ongoing visibility into service quality and rider output. Auto Route Planning and Verified Trip Start give you dispatch that bends without breaking, backed by Facial Recognition and Vehicle Sanity Checks that confirm every trip starts the right way.

Together, these four capabilities give you one connected view of delivery performance, and the confidence to act on what you see. Let’s take a closer look.

What Is Customer Feedback?

Customer Feedback captures service quality the moment a delivery happens, right inside the platform your team already uses. It connects the delivery itself, the customer’s response, and the rider’s performance into a single, ongoing signal. You see how service is actually going, instead of finding out only when something goes wrong.

How Is Customer Feedback Structured?

The flow is simple: a delivery closes, feedback gets captured, and it becomes part of a permanent record.

The moment a delivery ends, feedback comes in automatically. That data flows straight back into the platform, giving you one clear source of truth instead of a scattered mix of calls, complaints, and guesswork.

Feedback Capture: The Signal Layer

Ratings and comments, captured once, right when they’re most accurate.

• Feedback prompts trigger automatically at the point of delivery.
• Ratings link directly to the right order and the right rider.
• Nothing sits in a delayed queue waiting for someone to follow

Service Quality Record: The Accountability Layer

Feedback attaches permanently to the order and the rider, not to someone’s memory of a phone call.

• Feedback ties directly to real delivery outcomes.
• Past service data becomes something you can search, not something you have to recall.
• Patterns emerge across riders, routes, and time, patterns you’d never spot from individual complaints alone.

What Is the Rider Performance Dashboard?

The Rider Performance Dashboard pulls rider efficiency and output into a single view, sitting right inside the platform your managers already rely on. It brings delivery outcomes, feedback data, and operational metrics together in one place, so you’re not stitching together separate reports just to understand how a rider is doing.

How Is the Rider Performance Dashboard Structured?

Rider activity feeds in continuously, gets turned into standard metrics, and shows up on one dashboard.

Every delivery, whether it landed early, late, or right on time, adds to the rider’s ongoing record. That raw activity becomes clear, comparable metrics, and the dashboard renders it all in one place, giving you a fast way to see who’s excelling and who could use support.

Rider Activity: The Data Layer

Delivery counts, timing, and feedback scores, tracked continuously, not pulled together on request.

• Every completed delivery adds to the rider’s record automatically.
• Efficiency, timing, and customer sentiment sit side by side, not in separate systems.
• None of it depends on a manager remembering to check in.

Metrics Aggregation: The Insight Layer

Raw activity becomes fair, standardised numbers, so you’re comparing riders on the same terms.

• Metrics update in near real time, not at the end of the month.
• Comparisons across riders stay consistent and fair.
• Underperformance surfaces early, while there’s still time to act on it.

What Is Auto Route Planning for Ad-Hoc Orders?

Auto Route Planning lets a trip absorb change without forcing a full rebuild, working directly inside the dispatch management tools your team already uses. It connects live trip data, new order requests, and route recalculation into one system, so dispatchers can adapt without a separate manual replanning step.

How Is Auto Route Planning Structured?

A trip’s plan keeps evolving even after the trip starts: live data feeds in, changes get made, and the route updates itself.

Trips already underway stay fully visible. New orders, dropped orders, and rider swaps all flow through the same system, and the route recalculates automatically. You get a plan that adjusts itself, instead of one your dispatchers have to rebuild by hand every time something changes.

Order & Rider Adjustment: The Flexibility Layer

Orders can be added, dropped, or reassigned without disrupting the rest of the trip.

• Orders can join a trip that’s already on the road.
• Orders can be pulled from a trip before it departs.
• Riders can be swapped or transferred mid-route.

Route Re-Optimization: The Execution Layer

The route recalculates on its own, even under time pressure, instead of relying on a dispatcher to work it out manually.

• Route updates happen without dispatcher intervention.
• Stops that are already done or in progress stay protected from disruption.
• The trip holds together, even as the underlying plan keeps shifting.

What Is Verified Trip Start?

Verified Trip Start confirms who’s driving and what they’re driving before a trip is allowed to begin, working directly inside the rider management software your riders already use. It brings biometric attendance, vehicle inspection, and trip initiation together in one step, so you get a verified status without running a separate manual check outside the platform.

How Is Verified Trip Start Structured?

Verification happens before execution, not after: records feed in, a check runs, and the trip gets the green light.

Rider and vehicle records already live inside TrackoMile. The system checks both, the rider’s identity and the vehicle’s condition, against the rules you’ve set, and the result flows straight back into the platform. That gives you one gate to manage, instead of a separate manual sign-off process running alongside your dispatch system.

Facial Recognition: The Identity Layer

A quick, one-time face scan, checked consistently every time a rider clocks in.

• Rider identity is confirmed at the moment of attendance.
• Failed or unrecognized scans are flagged automatically.
• Attendance fraud becomes far harder to pull off.

Vehicle Sanity Check: The Condition Layer

Inspection requirements that match your own company policy, enforced automatically instead of left to habit.

• Checks happen before the trip starts, not after something’s already gone wrong.
• Every vehicle gets checked, consistently, across the whole fleet.
• Nothing depends on someone remembering to look.

7 Key Capabilities of This Release

• Structured Customer Feedback Capture: Capture service quality signals directly at the point of delivery, continuously, not only when something goes wrong.
• Consolidated Rider Performance Metrics:  View rider efficiency, timing, and feedback data from a single, continuously updated dashboard.
• Mid-Trip Order Insertion:  Add orders to trips that have already started, with automatic route re-optimization.
• Rider Swap and Transfer:  Reassign riders mid-trip without disrupting the broader dispatch plan.
• Unschedule and Adjust Before Departure:  Pull orders from trips that haven’t yet started, without manual replanning.
• Biometric Attendance Verification:  Confirm rider identity through Facial Recognition before attendance is marked.
• Mandatory Vehicle Inspection at Trip Start: Enforce configurable Vehicle Sanity Check requirements before any trip can begin.

How Does This Release Drive Business Impact?

• Stronger Accountability: Feedback ties directly to real delivery outcomes, not assumptions.
• Better Rider Management:  Coach and recognize riders using real data, not memory or guesswork.
• Less Downtime:  A change to the plan no longer means stopping the whole trip to fix it.
• Lower Operational Risk:  Verified riders and verified vehicles close two of your biggest risk points before a trip even leaves the yard.
• Audit-Ready Records:  Every trip carries proof of who ran it and what condition the vehicle was in.
• Room to Grow: Performance tracking and flexible dispatch scale automatically as your rider base and order volume grow, no extra overhead required.

Conclusion

Delivery performance, flexible dispatch, and trip-level accountability are genuinely hard problems, the kind most last-mile teams learn to work around instead of solving outright. This release doesn’t ask you to work around them anymore. Feedback, performance, dispatch, and trip verification now live inside one connected system.

It’s a real step toward last-mile operations that are measurable, adaptive, and verified by default, not by exception. With TrackoMile, you get the visibility and the operational trust to grow with confidence.